4 Benefits of Answering Services for Your Business
Business owners know the importance of good customer service. You likely spend each day ensuring that the highest possible degree of customer satisfaction is achieved. That being said, this can all go out the window once you and your employees have left the building. Many customers are likely contacting your business after operation hours have commenced. Considering that, it’s important to have a way to ensure that these customers are taken care of. With that in mind, here are four smart benefits of an answering service for small businesses.
- Eliminating Calls Going to Voicemail
While it might seem like a simple solution, many customers don’t want to hear a voicemail. In fact, statistics show that 80% of customers will simply hang up on a business the second they hear a voicemail greeting. Many customers want to contact a business and hear a real voice on the other end of the telephone line. Having an answering service ensures these customers never have to leave a voicemail again.
- Being Able to Customize Answering Service
Another benefit of utilizing answering services is being able to customize what customers hear. This helps to ensure that customers feel like they’re speaking to someone directly from your business. Statistics show that the customers contacting a business are primarily looking to have their concerns resolved as fast as possible. Considering that, you can even customize call handling procedures to help ensure customers have their issues resolved quickly.
- Immense Cost Savings
It’s important that a business owner does everything possible to reduce excess company spending. Unfortunately, hiring someone to answer calls at your business is going to be quite costly. Having to pay wages to a new employee can be especially costly for small businesses. You can avoid this concern by simply contacting an after hours phone service. Many business owners feel that hiring a phone service is far wiser than paying expensive wages for a new after hours receptionist.
- Saving Your Company Time
In addition to paying increased wages, you’ll need to spend time training a new employee. It could take weeks, if not months, to ensure that a new employee is properly trained. After this, it’s still likely that they are going to make a few mistakes. On the other hand, an answering service for small businesses ensures that professionals are handling your calls. These workers have obtained working knowledge of how to properly handle all types of customers. This isn’t a luxury you’ll have while trying to train a new employee.
In closing, there are many reasons for a small business to hire an answering service. Data collected from a 2016 Forbes report found that companies are losing $62 billion annually due to bad customer service practices. Answering service for small businesses ensures that customers never have to deal with a voicemail. In addition, custom call handling ensures that you have the final say regarding what happens when customers contact your business. If you’re looking for an inexpensive and fast solution for handling after hours calls, contact a phone answering service.