9 Questions to Ask a Potential Cleaning Service
If you are looking at a cleaning and janitorial services, what should you particularly be concerned with? aA you consider the possibilities, here are eight questions you should be sure to ask:
- How do they set their rates? It’s important to know from the outset whether a cleaning service bases their rates upon hours or upon job. Both can be beneficial, but there will be fewer surprises going in if you are aware from the beginning of how they set their rates. If they set the rates according to hours, get an estimate of how many hours they think it will take to clean your space.
- How flexible are they? What is their plan should your regular cleaner call in sick? Are they able to accommodate you should your schedule or your needs change? It’s important to know all this up front so you can make an informed decision.
- What kind of background checks do they conduct on employees? Anyone who is cleaning for you has access to important and private things. It’s crucial you be certain that background checks have been performed on all employees working for any cleaning service. You should also have confidence that any new or different cleaner that might show up has been through the same rigorous background check.
- Is their janitorial service bonded and insured? No matter how many background checks you do, it’s impossible to completely guarantee that there will never be any sort of issue with a particular cleaner. Not only that, but whenever you clean there is a possibility of breaking or damaging something important. Although you should discuss any items that need special care with your cleaning service in advance, you also want to make sure that they are insured and bonded against problems like these.
- Who supplies the supplies? This seems like a little thing, but it can cause a lot of confusion later if you didn’t understand in advance whether it was your responsibility to provide supplies or not. Why would you ever provide your own supplies? Well, this is more common than you might think. Many individuals and even corporations prefer to have cleaners use eco-friendly or hypoallergenic cleaning supplies. Others are happy to use whatever cleaners the cleaning service recommends. Just make sure you discuss it in advance.
- Can they refer you to some satisfied customers?You should be able to talk to previous customers who have had a good experience with the professional cleaners you are considering hiring. This should be a no-brainer, but if they’re not willing to provide some references, you probably should not do business with them.
- Do they have a satisfaction guarantee and what are the terms? Everyone has a different idea of what it means for something to be completely clean. You want to make sure that what you are envisioning is what you’re actually going to get, so find out what the cleaning service guarantees. How will you communicate with the service to let them know of any concerns or feedback?
- Are there any services that are outside their regular routine? In other words, are there some jobs which they will charge you extra to perform? Make sure that you understand what the basic service covers and does not cover. Then you can decide what, if anything, you want to add to your list of services.
- What is the worker’s compensation situation? Should a cleaner be injured on your property through no negligence of yours, you want to make sure that you won’t ever be liable for loss of wages or time. Good cleaning services will be paying payroll, federal, state, and Social Security taxes and have workers compensation for their employees. If they are doing all this, they will cost more money than other services; but it’s well worth it for the protection both you and the people you have coming into your space to clean.
The average work desk has 400 times more germs on it that an office toilet. Flu viruses are capable of surviving for as long as 48 hours on a hard surface. Don’t leave those germs there: hire a good cleaning service to keep your space sanitary and give you peace of mind.